Privacy Policy

1. Overview

SunRock Freight Inc. ("SunRock Freight," "Company," "we," "our," or "us") is committed to protecting the privacy of our customers, carriers, business partners, and website visitors.

This Privacy Policy describes what information we collect, how we use it, and the choices available to you when interacting with our website, services, and communications, including text messaging services.

2. Information We May Collect

Depending on your interaction with us, we may collect:

Contact Information

• Full name
• Email address
• Telephone number
• Business name
• Mailing or billing address

Communication Information

• Email correspondence
• Text message communications
• Customer service inquiries
• Phone call information

Technical Information

• IP address
• Browser and device information
• Website activity and usage statistics

3. How We Use Information

Information collected by SunRock Freight may be used to:

• Provide freight brokerage and logistics-related services
• Respond to customer inquiries and requests
• Coordinate shipments and transportation activities
• Deliver service updates and operational notifications
• Improve website functionality and customer experience
• Meet legal, regulatory, and compliance requirements

4. Text Messaging (SMS) Communications

If you choose to provide your mobile phone number and consent to receive text messages, SunRock Freight may send SMS communications related to our business services.

Examples of Messages

Messages may include:

• Shipment status updates
• Load and dispatch notifications
• Appointment confirmations
• Service alerts
• Customer support communications
• Account-related information

How Consent Is Obtained

Consent to receive SMS messages may be collected through:

• Website forms
• Customer or carrier onboarding documents
• Written agreements
• Email requests
• Telephone conversations
• Other documented business interactions

Message Information

Before opting in, individuals are informed that:

• Message frequency may vary.
• Standard message and data rates may apply.
• Participation is voluntary.
• Consent is not required to purchase services.
• Instructions for opting out and obtaining assistance will be provided.

Opt-Out Instructions

You may stop receiving SMS messages at any time by replying:

STOP

Once processed, no further SMS messages will be sent unless new consent is provided.

Assistance

For support regarding SMS communications, reply:

HELP

or contact SunRock Freight directly through our website or customer service team.

5. SMS Compliance Notice

SunRock Freight maintains records of SMS consent and communication preferences where required for regulatory and compliance purposes.

Consent records may include dates, timestamps, opt-in methods, and related documentation.

6. Disclosure of Information

SunRock Freight does not sell, lease, or trade personal information to third parties.

Information may be shared with service providers and business partners only when necessary to operate our services, fulfill contractual obligations, comply with legal requirements, or support business operations.

Mobile information and SMS consent data will not be shared with third parties or affiliates for marketing or promotional purposes.

7. Protection of Information

We use reasonable administrative, technical, and organizational safeguards to help protect personal information from unauthorized access, misuse, disclosure, alteration, or loss.

While no system can guarantee absolute security, we continually work to maintain appropriate protections.

8. Your Privacy Choices

You may request to:

• Review personal information we maintain about you
• Correct inaccurate information
• Request deletion of information where legally permitted
• Withdraw consent for marketing communications
• Opt out of SMS messaging programs

9. External Websites

Our website may contain links to external websites operated by third parties. SunRock Freight is not responsible for the privacy practices or content of those websites.

Users are encouraged to review the privacy policies of any third-party websites they visit.

10. Updates to This Policy

This Privacy Policy may be revised periodically to reflect changes in business practices, legal requirements, or service offerings.

Any updates will be posted on this page with a revised effective date.

11. Contact Information

For questions regarding this Privacy Policy or our communication practices, please contact:

SunRock Freight Inc.
Email: info@sunrockfreight.com
Website: https://www.sunrockfreight.com